| It’s the question every patient thinks but very few actually ask out loud: what happens if something goes wrong after I fly home? After 32 years of treating British patients, here’s our honest answer. |
It’s a fair question — and a sensible one. You’re having dental treatment thousands of miles from home, and then you’re getting on a plane and leaving. What happens next? Who do you contact? What are you actually covered for? How does a clinic in Turkey sort out a problem for a patient who’s back in Yorkshire or Kent?
Most clinics don’t address this properly. They’ll mention a “guarantee” somewhere on their website, usually without much detail, and leave patients to piece together what it actually means. We think you deserve a clearer answer than that — so here it is.
Why Aftercare Matters More Than Most People Realise
The vast majority of dental treatment abroad goes well. Implants integrate successfully, veneers look exactly as planned, crowns fit properly, and patients come home delighted. But dentistry — like any medical discipline — carries a small element of inherent risk, and complications do occasionally arise. The question isn’t whether problems can happen. It’s what your clinic does about them when they do.
This is where the gap between established and inexperienced clinics is most visible. An aftercare system isn’t something you can build quickly — it requires years of case history, remote consultation protocols, relationships with UK dental professionals, and a patient coordinator who genuinely knows how to handle a worried patient ringing from Doncaster on a Sunday afternoon.
| 32 yrsOur Dentist Abroad has been treating British patients in Lara | 24 hrsOur maximum response time to any patient enquiry | £0Cost of remedial work carried out under our guarantee | 1Nottingham office — face-to-face UK contact for our patients |
What Our Guarantee Actually Covers
Before we go any further, it’s worth being clear about what a dental guarantee is — and isn’t. A guarantee isn’t a promise that nothing will ever go wrong. It’s a commitment that if it does, you’re looked after. Here’s precisely what ours covers:
Implants
Our implant guarantee covers failure related to our placement — including cases where osseointegration doesn’t complete successfully, or where clinical complications arise as a result of our surgical work. If your implant fails during the healing process or within the guarantee period due to our treatment, we will replace it at no cost to you.
The guarantee does not cover implant failure caused by smoking (which significantly impairs osseointegration), uncontrolled diabetes or other systemic conditions that affect healing, trauma to the area, or failure to attend follow-up appointments. These are factors outside our control — and we’ll always be straight with you about them before treatment begins.
Veneers and Crowns
Our veneer and crown guarantee covers chipping, cracking or debonding caused by a manufacturing fault or a placement error within the guarantee period. If a restoration fails for a reason attributable to our work, we will replace it at no charge.
The guarantee does not cover damage caused by teeth grinding or clenching without a night guard in place, trauma, biting on hard objects, or failure to maintain proper oral hygiene. Again — we’ll discuss all of this with you before your treatment and explain what you can do to protect your results.
What’s Not Covered — and Why We Tell You
We’re deliberate about being clear on what isn’t covered, because vague guarantees that seem to promise everything are one of the red flags worth watching out for when comparing clinics. If a guarantee document doesn’t specify exclusions, that’s not generosity — it’s a sign that the terms haven’t been properly thought through.
| All guarantee terms are provided to you in writing before your treatment begins — not after, and not buried in small print. You’ll know exactly what you’re covered for before you agree to anything. |
If Something Goes Wrong: What Actually Happens
Here’s the process, step by step:
| Contact us | Get in touch with your patient coordinator by WhatsApp, email or phone as soon as you have a concern. Don’t wait and hope it sorts itself out — early contact gives us the best chance of resolving things simply. |
| Remote assessment | Your coordinator will ask for photos or a short video of the affected area and, where needed, arrange a video consultation with one of our clinical team. We can assess a great deal remotely and will give you a clear initial view of what we think is happening within 24 hours. |
| UK dentist coordination | If you need a local clinical opinion in the meantime, we’ll provide your UK dentist with a full written summary of your treatment — including your implant passport and all clinical notes — so they can assess the situation properly without starting from scratch. |
| Resolution plan | Once we’ve assessed the situation, we’ll give you a clear written plan. If remedial work is needed and it falls under our guarantee, we’ll arrange for you to return to Antalya at no cost for the work to be done. We cover the clinical side — you cover travel. |
| UK office contact | If you’d prefer to speak to someone face to face in the UK, our Nottingham office is available for patients who need it. |
How Remote Follow-Up Works
Aftercare doesn’t begin when something goes wrong — it begins the moment you fly home. Here’s how we stay in touch:
| For all patients | For implant patients specifically |
| Full written treatment summary sent to you on departure — in English, for you and your NHS or private dentistImplant passport documenting brand, model and batch number of any implants placedAftercare instructions with specific guidance for the journey homePatient coordinator available by WhatsApp, email and phone — indefinitely, not just for 30 days | Proactive check-in at three months post-treatmentFollow-up at six monthsAnnual follow-up for the life of the implantVideo consultation available if you have concerns at any point between check-ins |
The reason we follow up proactively — rather than waiting for patients to contact us — is simple: osseointegration is a process that happens over several months, and the sooner we identify any issue, the easier it is to address. Most of the time, the check-in is a quick confirmation that everything’s going well. Occasionally, it catches something early that would have become a bigger problem left alone.
A Real Case
“Three months after I got home, one of my veneers chipped slightly at the corner. I was dreading the conversation, to be honest — I thought it would be a fight to get anything done. I messaged the coordinator on a Thursday evening, had a video call with the dentist on Friday morning, and was back in Antalya four weeks later. The veneer was replaced, covered in full, and I was back home by Sunday. Nobody made me feel like I was being difficult. It was sorted.” — Patient from Coventry, 2024
Your NHS Dentist and Your Treatment Abroad
One of the concerns we hear fairly often is: “My NHS dentist won’t have anything to do with my treatment from abroad.” In our experience, this is rarely true in practice. What’s actually more common is that NHS dentists are perfectly willing to monitor and provide routine care for patients who’ve had treatment abroad — they just need proper documentation to do so.
This is why the treatment summary and implant passport we provide aren’t just formalities. They’re clinical documents designed to give your UK dentist everything they need to continue your care without asking you to remember details you’ve long since forgotten. Brand of implant, batch number, placement date, torque values — it’s all there.
| What your UK dentist receives from us on your departure |
| ✓ Full written treatment summary in English — every procedure carried out, materials used, clinical notes |
| ✓ Implant passport with exact brand, model, batch number, placement date and torque specifications |
| ✓ Aftercare protocol — what to monitor, what normal healing looks like, when to refer back to us |
| ✓ Direct contact details for our clinical team — your UK dentist can reach us if they have questions |
| ✓ Radiographic records where relevant — available on request for your UK dentist’s records |
Frequently Asked Questions
What if I have a problem and I’m not sure whether it’s covered by the guarantee?
Contact us and describe what you’re experiencing. We’d far rather you get in touch with something that turns out to be nothing than leave a genuine issue unaddressed because you weren’t sure. We’ll give you an honest assessment within 24 hours.
Do I have to pay to travel back to Antalya if I need remedial work?
We cover the cost of the clinical work for any treatment that falls under our guarantee. Travel costs are your responsibility — though we’ll do everything possible to schedule your return visit to minimise the disruption and cost. In many cases, issues can be resolved remotely or managed locally until a convenient return visit can be arranged.
Can my NHS dentist do the remedial work and invoice you?
This isn’t a model we operate, partly because it creates practical complications on both sides, and partly because we need our own clinical team to carry out any work under our guarantee to ensure it’s done to our standards. If you’re genuinely unable to travel, contact us and we’ll discuss the options.
How long do I have to raise a guarantee claim?
The specific guarantee period for each treatment is set out in your written documentation before you start. For implants, it covers the osseointegration period and extends beyond. For veneers and crowns, the terms are clearly stated. If you’re unsure about your specific terms, your patient coordinator can clarify immediately.
What’s the Nottingham office for?
Our Nottingham office is for patients who want face-to-face contact with our UK team — whether that’s to discuss a concern, to receive documentation in person, or simply because they’d find it reassuring to speak to someone locally. It’s not a treatment facility, but it’s a real point of contact for British patients who need it.
I had treatment abroad at another clinic and it’s gone wrong. Can you help?
Yes — this is a significant part of our caseload. Contact us for an assessment. We’ll carry out a full 3D scan and clinical examination and give you an honest view of what’s happened and what can realistically be done. We won’t promise what we can’t deliver, but we’ve been managing complex remedial cases for over three decades.
| Questions about aftercare or our guarantee? Book a free consultation with our patient coordinator — no obligation, no sales pitch, just straight answers. |